How to request deletion of your data

If you are a customer of a store

Send an email to agente@fbcgroup.net with the subject "Delete my data", including:

• the WhatsApp number you used (with country code);
• the name of the store you talked to (if you know it).

To confirm the number is yours, we may ask you to send a message from that number to the store.

If you are a merchant

Send an email to agente@fbcgroup.net with the subject "Delete my store", including the store name and the owner's registered WhatsApp number. Before deleting, we confirm the request is yours: through the store's registered email, or by asking you to send a message from the owner's WhatsApp to the store's number.

What is deleted and when

We delete the conversations, orders, receipts and other data linked to the number or store within 30 days of the request, and let you know when it is done. Backups leave the system within the periods stated in the privacy policy. Data that the law requires us to keep is retained only for the period required.

Messages already on your WhatsApp or the store's WhatsApp stay on those phones and are not deleted by us.

Last updated: November 10, 2026