Frequently asked questions

It answers customers who message your business WhatsApp, at any hour. It says whether you have the product and what it costs, builds the order with the total, asks about delivery or pickup and notifies you. It understands text, voice notes and photos, such as a photo of a handwritten list.

No. If you already use the WhatsApp Business app, you connect that same number and keep using the app on your phone: you and the assistant reply from the same number. You can also use a new number just for the assistant.

No. It only answers with what is on your list. If a customer asks for something that isn’t there, or something it can’t handle, it hands the conversation to you. The order total is calculated by the system from your list prices, not by the AI.

Reply from the dashboard or, if you use the same number in the WhatsApp Business app, from your phone as usual. The assistant then stays quiet with that customer for 2 hours. From the dashboard you can hand the conversation back sooner.

No. It only answers people who wrote to you, through Meta’s official WhatsApp channel.

In the dashboard, under Products, upload the list you already have: Excel (.xlsx), .csv or a Google Sheet. You only need a name column and a price column; stock is recommended. The dashboard shows how it read each column before saving. If your file is .xls (old Excel), save it as .xlsx.

Upload the list again, or edit the Google Sheet (the assistant rereads it every 10 minutes). If you entered in the dashboard a WhatsApp number of yours other than the business number, you can also send the assistant a message or a voice note, such as «hammer 15000».

The first 14 days are free, no card needed; they start when you connect your number. Then you choose a monthly plan:

• Plan S: up to 100 conversations a month, ARS 20.000.
• Plan M: up to 300 conversations a month, ARS 30.000.
• Plan L: up to 600 conversations a month, ARS 55.000.

A conversation is one customer served over 24 hours, however many messages it takes.

Meta charges its WhatsApp fees directly to your account, not through us. In the dashboard you set a monthly Meta spending cap: the assistant warns you at 80% and, if the cap is reached, only takes messages until you raise it.

We warn you at 70%. From the dashboard you can move to a bigger plan or, on plans M and L, add an extra pack (+150 / ARS 15.000 on M, +300 / ARS 27.500 on L). If you do nothing, at the limit the assistant takes messages and passes them to you, without replying, until next month.

By monthly automatic debit with Mercado Pago. The «Subscribe» button is in your dashboard. Use the Mercado Pago account of the e-mail you registered; if it’s another one, change it in the dashboard before paying.

Any time, with no penalty: cancel the subscription in Mercado Pago or write to agente@fbcgroup.net with the subject «Baja». See the terms.

Open your dashboard link and, on the sign-in screen, tap «Send me a link by e-mail».

Fill in the sign-up form again with the same WhatsApp number: we resend the link to the registered e-mail.

It is used only to serve customers. Conversations are deleted after 90 days. Details are in the privacy policy.