Terms of use
These terms apply to the businesses and professionals ("merchants") that use Agente de Vendas, operated by Fernando Balestra Charão, Buenos Aires, Argentina. By using the service, the merchant agrees to them.
1. The service
Agente de Vendas answers, on WhatsApp, the customers who message the merchant's number, based on the list of products, prices and information provided by the merchant. It takes orders, calculates totals and notifies the merchant.
2. AI-generated replies
Replies are generated by artificial intelligence and may contain mistakes. The assistant tells customers that the store confirms the order. The merchant is responsible for checking and confirming each order before preparing, delivering or charging for it.
3. Merchant responsibilities
- Keep the product list, prices, stock and store information accurate and up to date.
- Sell only products and services allowed by law and by WhatsApp's and Meta's policies.
- Serve customers in line with the consumer protection and data protection laws of their country.
- Keep the store panel link private.
4. Free trial, plans and billing
Each plan has a monthly price and a monthly conversation limit, stated when signing up. When the limit is reached, the assistant switches to taking messages and forwarding them to the merchant.
Free trial. Merchants who sign up on the service's page get 14 free days (or the period stated in the offer), counted from when they connect their WhatsApp number. The trial asks for no card and never turns into a charge on its own: before it ends, the merchant receives an e-mail notice (and a WhatsApp one, when possible) with a link to subscribe. If they don't subscribe, the assistant switches to taking messages only when the trial ends.
Automatic debit. The monthly fee is charged through a Mercado Pago subscription. The merchant authorizes the card once, in a Mercado Pago account with the same e-mail registered with the service, and Mercado Pago then charges the plan price every month, automatically, with no new authorization needed. The first charge happens on the day after the free trial ends (or right after authorization, if there is no trial), and the following ones on the same day of each month. We neither store nor see card details: they stay with Mercado Pago.
If the merchant upgrades, the automatic debit amount changes to the new plan's price from the next charge; the pro rata difference for the days left in the current month is shown at the time of the change and charged separately, through a payment link we send. To move to a smaller plan, just write to us. If a charge is declined, Mercado Pago retries it and we notify the merchant; if the subscription is paused or cancelled, the assistant switches to taking messages only until it is authorized again.
For each monthly fee charged we issue the corresponding invoice (Argentine "Factura C"), sent to the registered e-mail. Prices may change; we give at least 30 days' notice by e-mail, and merchants who disagree may cancel before the change.
WhatsApp costs. Meta charges its own WhatsApp fees directly to the merchant's account, separately from the monthly fee; the merchant can set a spending cap and is warned before reaching it.
5. Customer payments
Agente de Vendas does not receive or process customer payments. Payment is made directly between the customer and the merchant; the assistant only shares the payment details the merchant entered and notifies the merchant when a receipt arrives. If the merchant connects their Mercado Pago account, the assistant sends a payment link from that account: the money goes straight to the merchant, under Mercado Pago's terms.
6. Availability
The service depends on WhatsApp (Meta), artificial intelligence (Google) and the server. We do our best to keep it running, but we do not guarantee that there will never be interruptions or delays.
7. Limitation of liability
To the extent permitted by law, Agente de Vendas is not liable for lost sales, price or stock errors coming from the merchant's list, or failures of third-party services. Total liability is limited to the amount paid by the merchant in the last month.
8. How to cancel
The merchant may cancel at any time, with no penalty and no need to give a reason, in either of these ways:
- In Mercado Pago: in the Mercado Pago app or website, under Subscriptions, open the Agente de Vendas (in Argentina, Agente de Ventas) subscription and tap Cancel subscription. Charges stop immediately.
- By e-mail: write to agente@fbcgroup.net with the subject "Baja" (cancel) and the store name. We cancel the subscription and reply within 24 hours with a confirmation and a cancellation number.
After cancelling there are no new charges, and the assistant switches to taking messages only. The month already charged is not refunded pro rata, except where the applicable consumer protection law grants that right (for example, a withdrawal right). The service may also be suspended if used against these terms or WhatsApp's policies. After cancellation, data is deleted as described in the privacy policy.
9. Changes
These terms may change. Merchants will be notified of important changes in advance.
10. Governing law
These terms are governed by the laws of the Argentine Republic. Disputes will be settled by the courts of the Autonomous City of Buenos Aires, without prejudice to any rights the consumer protection law of the merchant's country grants them.
11. Contact
Last updated: November 10, 2026